In-game Issues
Below we'll address issues that happen in-game. If your issue is not found in this page, consider contacting us, or contact the team through a private message through their Facebook page: https://www.facebook.com/Alicia3D
Disconnected on your ranch
Being disconnected stops you from performing general actions in your ranch and, sometimes rarely, racing.
This happens sometimes when there are either server issues or your internet connection is lost. While you are disconnected, it will show your Gems balance as 0. Don't worry, as it will display them correctly as soon as you reconnect. |
Solution:
Because this might be related to internet issues, you should troubleshoot internet connection issues or check the server's status.
Because this might be related to internet issues, you should troubleshoot internet connection issues or check the server's status.
Step 1:
Check your internet connection. If the icon looks like the picture below, you should have access to internet. If not, find a connection. You should also try using internet via an internet cable. If you don't have an internet connection, you won't be connected to the game, since this is an online game and requires an internet connection.
If your internet connection is good and you're still disconnected, go to step 2.
Check your internet connection. If the icon looks like the picture below, you should have access to internet. If not, find a connection. You should also try using internet via an internet cable. If you don't have an internet connection, you won't be connected to the game, since this is an online game and requires an internet connection.
If your internet connection is good and you're still disconnected, go to step 2.
Step 2 (final step):
If your internet connection is stable, press "Game" and "Training" (like in the picture below). You will go to the training Room. After you connect to the Training room, go back to your ranch and you should be connected.
If your internet connection is stable, press "Game" and "Training" (like in the picture below). You will go to the training Room. After you connect to the Training room, go back to your ranch and you should be connected.
- If you can't see the lower bar on your interface, press your Incubator in your ranch. This will make the lower bar show up again. And you will be able to go to "Game" and "Training".
- If your internet connection is good, repeat step 2 at least 3 times, as it may take some tries to work.
- If step 2 doesn't work at all and your internet connection is good, this may be a sign that the game server is currently updating or down. 5-10 minutes is the normal period of the server to get back up.
Non-existent Screenshot folder
Solution:
This solution will involve have you go to the Alicia folder in your computer and create it manually.
This solution will involve have you go to the Alicia folder in your computer and create it manually.
Step 1:
Open your "Documents" folder and create a folder called: 앨리샤 (copy paste the Korean letters).
Open your "Documents" folder and create a folder called: 앨리샤 (copy paste the Korean letters).
Step 2 (final step):
Inside the 앨리샤 folder, you need to create 2 more folders: 동영상 and 스크린샷 (copy paste the Korean letters).
Inside the 스크린샷 folder, you will now be able to see the pictures you take in-game by pressing F11.
Inside the 앨리샤 folder, you need to create 2 more folders: 동영상 and 스크린샷 (copy paste the Korean letters).
Inside the 스크린샷 folder, you will now be able to see the pictures you take in-game by pressing F11.
Error on adding Skill Points
Solution:
This one doesn't have a difficult solution. All you have to do is to close your game and open it again. As you get back into the game, adding the points should work correctly.
This one doesn't have a difficult solution. All you have to do is to close your game and open it again. As you get back into the game, adding the points should work correctly.
"Other Players don't see my Shield" (or another armor part) or "My Set Effect doesn't work"
Sometimes will happen that when you equip your armor, you see it as complete on your screen but other players don't. More often than not, this will happen with your Shield but it can happen with any armor part that you equiped last.
This means that your action of equiping the armor didn't properly connect with the server, so you will not have your armor set bonus!
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Prevention:
You can actually prevent this from happening by waiting at least 6~10 seconds every time you add an armor piece in the Shop.
This should give enough time for the server to communicate that you have the complete armor set.
You can actually prevent this from happening by waiting at least 6~10 seconds every time you add an armor piece in the Shop.
This should give enough time for the server to communicate that you have the complete armor set.
Solution:
Thankfully, this solution is pretty much straightforward, but it will deppend on communication with other players.
Thankfully, this solution is pretty much straightforward, but it will deppend on communication with other players.
Step 1:
Return to your Ranch, and open your Inventory. Then, remove the armor piece other players don't see and add it again.
Return to your Ranch, and open your Inventory. Then, remove the armor piece other players don't see and add it again.
Step 2 (final step):
Ask other players if they see your complete armor set. If they don't, repeat Step 1 and ask again. If they do, you should now have your armor properly complete and the Set Effect should work.
Ask other players if they see your complete armor set. If they don't, repeat Step 1 and ask again. If they do, you should now have your armor properly complete and the Set Effect should work.